Tailor the System or Tailor the User?

How to Make Better Use of Electronic Patient
Record Systems.

Health care organisations are extremely complex because they consist of heterogeneous groups of people (clinical professions, patients, managers), use advanced technology (medical devices and patient record systems), and apply many organisational and clinical routines. When introducing Electronic Patient Record systems (EPR) in health care organisations, all these aspects get affected. Using a sociotechnical perspective is necessary in order to get a “successful” EPR usage.

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Designing participation : Reconsidering agile ridesharing with evolutionary distributed design thinking

For classes of problems and opportunities that manifest themselves at the level of community, one of the major challenges is to design and grow participation by the community itself.

This paper explores design thinking from the perspective of designing new forms of interaction to engage people in community change initiatives. A case study of an agile ridesharing system is presented. We describe the fundamental premise of the design approach taken—deploying simple interactive prototypes for use by communities in order to test the design hypothesis, evolve the design in use and grow the community of participants.

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