Tag Interaction Design

Exploring Problem-framing through Behavioural Heuristics

Heuristics could be a useful tool for helping designers to frame ‘behavioural problems’ via contextual research with users, and with mapping to relevant design principles and examples. They can help to ensure that users themselves, and their understanding of situations, are included in the design process when seeking to influence behaviour

Design for behaviour change aims to influence user behaviour, through design, for social or environmental benefit. Understanding and modelling human behaviour has thus come within the scope of designers’ work, as in interaction design, service design and user experience design more generally. Diverse approaches to how to model users when seeking to influence behaviour can result in many possible strategies, but a major challenge for the field is matching appropriate design strategies to particular behaviours (Zachrisson & Boks, 2012). In this paper, we introduce and explore behavioural heuristics as a way of framing problem-solution pairs (Dorst & Cross, 2001) in terms of simple rules. These act as a ‘common language’ between insights from user research and design principles and techniques, and draw on ideas from human factors, behavioural economics, and decision research. We introduce the process via a case study on interaction with office heating systems, based on interviews with 16 people. This is followed by worked examples in the ‘other direction’, based on a workshop held at the Interaction ’12 conference, extracting heuristics from existing systems designed to influence user behaviour, to illustrate both ends of a possible design process using heuristics.

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Music co-creation in public spaces via interactive coffee tables

To design a medium means to investigate what happens when a new technology is intentionally introduced into an already existing communicative practice.

This paper explores the development of a digital orchestra as an enabler of co-creation in public space. We believe that any installation in a public space has the purpose to attract the attention of people passing by for a short while and, for example, show them information, entertain them or raise their awarness about a problem. It also has the potential for enabling participatory creation, social interaction and engaging in activities with strangers. A public installation can be anywhere – a bus stop, a shopping mall, and so on.

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Author: Robert Fohlin
Author: Peter Kun
Author: Laura Rebolo
Author: Markus Jansson
Author: Niels Swinkels
Department: Department of Applied IT, Chalmers University of Technology, Gothenburg, Sweden

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