Tag Product Experience

The influence of sensory product properties on affective and symbolic product experience

Creating pleasurable products requires understanding of the influence of sensory product properties on affective user experience and symbolic meaning of products.

This paper gives an overview of a series of studies, in which we investigated the impact of sensory product properties (color, material, sound, smell, and taste) on affective user experiences (pleasure, annoyance, satisfaction, and surprise) and symbolic meanings of products (freshness, warmth, and noisiness). The results demonstrate that the pleasantness of a product could not always be predicted on the basis of the pleasantness of its sensory properties. The findings also suggest that sensory product properties might be linked to symbolic properties through metaphorical meaning of sensory adjectives.

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Engineering Quality Feelings: Applications in products, service environments and work systems

Desmet and Hekkert (2007) define product experience using three levels: first is aesthetic experience, which is the entire set of affects elicited by the interaction between a user and a product, including the degree to which all senses are gratified; second is the meanings we attach to the product (experience of meaning), and third is the feelings and emotions elicited (emotional experience).

Contemporary quality issues in product design are moving from materialistic to emotional user fulfillment; comprehensive research is needed to examine quality product feelings. This research is directed toward a deeper understanding of user and customer quality feelings for different product types, including services.

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