Tag User satisfaction

Design & Emotion: The Kansei Engineering Methodology

Evolutions in product design have lead to many inventions, resulting equally good quality products flooding the market.

Today’s trends in product development indicated that inclusion of consumer’s need to the technical aspect of product design will determine their success in the market. Explicit needs are clear and easy to describe. However, the implicit needs such as emotional experience are difficult to quantify. This paper introduces methods and techniques than can be used to capture consumers‟ needs in general and specifically describes the framework of Kansei Engineering to handle the implicit needs of consumers. The framework offers quick and easy understanding to the implementation of Kansei Engineering in discovering implicit consumers‟ needs and analyzes its relations to product design. The author contends that the framework is a useful guide to beginners in the industry and academia to the implementation of the technology in diversed fields including HCI, Interaction Design and the various tangible product design.

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Author: Anitawati Mohd Lokman
Department: Faculty of Computer and Mathematical Sciences, Universiti Teknologi MARA (UiTM) Malaysia

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User Experience of Interaction with Technical Systems

Theories, Methods, Empirical Results, and Their Application to the Development of Interactive Systems.

Today, people use interactive systems to accomplish many of their professional and personal goals. The use of interactive products has become an integral part of our everyday lives. In response, interactive system development does not exclusively focus on design of useful and usable products anymore, but takes the entire user experience into account to be successful. But what determines a good user experience? To answer this question, an approach to user experience of interaction with technical systems is presented that makes theoretical, methodological, and empirical contributions to overcome shortcomings of existing approaches and gives recommendations to incorporate user experience design goals already in early stages of the development process of interactive systems.

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